BigTimeKicks

（Coupon list: click here）

If you get a coupon on www.bigtimekicks.com, there are several method to use it into your order.

1. Replacement Bill

The coupon is just issued for any out-of-stock item in your paid order. The coupon is of the same value of the item you paid for.

In this condition, when you will get informed about this coupon by email. And all you have to do is to log in the website, www.bigtimekicks.com and log in. Choose an item for replacement and add to chart. Checkout and you make an order for this replacement item. Coupon will be applied into your order automatically.

Here are 2 points you have to pay attention to:

One is that the replacement item you choose have to be of the same price as the out-of-stock item.

The other is not to pay for the balance in this replacement order if any. The customer service on www.bigtimekicks.com will process your order and will contact you if there is any problem about it.

2. Compensation Credit.

Theoretically the products on www.bigtimekicks.com are of good quality and sent out directly from the factory. It is still impossible to avoid any little demagement during the 6-8 days’ shipment from China to USA.

There are also other circumstances like bad stitching or the shoes tongue off. LOL. The possiblity of these cases are just 1-2%. Not everyone are lucky to get these problems in his order.

Anyway, if you are really so “lucky”, pls don’t angry or worried. No matter what a big and famous brand, there is complaints about their products and service. The key point is the solution is available for your problem.

Pls contact the customer service on www.bigtimekicks.com and submit your complaint. As well you should provide pictures of the things you received as proof.

There are usually 2 kinds of solutions:

A. Return the bad product and replace a new one.   B. Ask for coupon for compensation.

Solution A is not advised. It is not a good deal to send the package back. It is very expensive to ship the package from USA (and also other countries) to China. You can check the shipping price on USPS, UPS, FEDEX, TNT etc.

Think of it, the price of the shoes is just $59.99, but the shipping fee from USA to China is over $30.  In solution A, even though the shipping fee for the replacement is on the side of www.bigtimekicks.com, you have paid $59.99+$30=$89.99 to get a pair of shoes to just wear.

If you accept solution B, $10-$25 coupon is issued as compensation accordingly. When you make a new order you can save $10-$25.  For example, you get a coupon of $15, when you make a new order, you have only to pay $59.99-$15=$44.99 for this pair. That is to say, you get 2 pairs of shoes at the price of $59.99+$44.99=$104.98 in these 2 orders. The average price is $42.49, which is absolutely acceptable!

3. Just coupon.

Actually there are usually many special sales on www.bigtimekicks.com and the price are always not too higher neither too low, just good. Therefore they are not used to issue coupon for discount.

Only the treasured long time repeated customers can make them break the rules. Sometimes $5-$20 coupons are issued for discount for special customers. Some of them are long time customers, some of them are helpful to promote the business of www.bigtimekicks.com.

Till now you have already have the idea of the coupon on www.bigtimekicks.com and know how to operate when you get one.

Good Luck!

Here we list all of the unused coupons on our website. If you know one of our customers who have the coupon, pls inform them to apply the coupon into their orders ASAP. Thank you.